Shipping & delivery

From our workshop to your door, we make sure delivery is smooth and straightforward. Whether you're ordering for home or a professional space, our team handles the details so your plunge arrives safely, on time and ready to use.

Delivery and professional installation are included in the price in the UK, France and the UAE. If you would rather install it yourself, you can untick installation on any product page and the cost comes off. Explore your options below, including international shipping.

Shipping Rates

Region	Available Products	Shipping Cost
United Kingdom	All products	Free
France (mainland)	All products	Free Installation options available at checkout. Corsica and overseas territories quoted separately.
Western Europe Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden	All products	575 €
Eastern & Southern Europe Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia	All products	799 €
Islands & remote regions	All products	Enquire for pricing → Quoted individually — pallet freight to islands varies widely.
UAE	Selected products	Free Included with installation.
Other countries	Selected products	Enquire for pricing → Enquire for pricing.

Delivery Times

France: delivery and installation are included, and scheduled with you once your order is confirmed.
Rest of the EU: standard lead times are 3 to 5 business days, delivery only. Installation can be arranged on request.
Made-to-order items: Lead times shown on product pages.

Bath Delivery: Kerbside (Free)

Delivered to ground level via specialist freight carriers.
Notification when your order is dispatched.
Driver will coordinate delivery access.
You sign for delivery and check packaging.
You'll need help to move the bath into final position.
Packaging disposal is your responsibility.

Customs & Import Duties

Depending on your destination country, import duties and local taxes may be levied on your order. These costs sit outside our control and are payable by you upon delivery. We'd recommend checking with your national customs authority before placing an order so there are no surprises at the door.

What Happens After You Order

You'll receive an order confirmation straight away with an estimated delivery window.
Around two weeks before your delivery date we'll reach out to lock in your address and a convenient slot.
Take a moment to verify your delivery address and the product details in our message: this is the best time to flag anything.
If the driver needs to know anything specific (gate codes, access restrictions, preferred drop location), include it in your reply.

When Your Order Arrives

Before signing, walk around the pallet and check the outer packaging. Note any concerns with the driver on the spot.
Take photos of any packaging damage straight away and get in touch with us; we'll sort it out.
Once unpacked, give the bath and all included parts a quick once-over.
We'll email you a full setup guide ahead of delivery. There's also a printed quick-start card in the box.
A signature is required on receipt. If the driver didn't ask for one, let us know immediately so we can protect your order.

Tracking

We'll send your tracking details by email as soon as your order leaves us. If your tracking number hasn't arrived or you have questions about where your bath is, drop our team a message and we'll get you an update promptly.

Missed Deliveries

If nobody is available when the carrier arrives, they'll get in touch to arrange a new slot. We ask that you make sure someone is home at the agreed time. Repeat delivery attempts may carry an additional charge, so it's worth planning ahead.